<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:googleplay="http://www.google.com/schemas/play-podcasts/1.0"><channel><title><![CDATA[product.work]]></title><description><![CDATA[Rough notes and thoughts from a product manager.]]></description><link>https://www.product.work</link><image><url>https://www.product.work/img/substack.png</url><title>product.work</title><link>https://www.product.work</link></image><generator>Substack</generator><lastBuildDate>Thu, 18 Jun 2026 05:05:14 GMT</lastBuildDate><atom:link href="https://www.product.work/feed" rel="self" type="application/rss+xml"/><copyright><![CDATA[Jon Nguyen]]></copyright><language><![CDATA[en]]></language><webMaster><![CDATA[productwork@substack.com]]></webMaster><itunes:owner><itunes:email><![CDATA[productwork@substack.com]]></itunes:email><itunes:name><![CDATA[Jon Nguyen]]></itunes:name></itunes:owner><itunes:author><![CDATA[Jon Nguyen]]></itunes:author><googleplay:owner><![CDATA[productwork@substack.com]]></googleplay:owner><googleplay:email><![CDATA[productwork@substack.com]]></googleplay:email><googleplay:author><![CDATA[Jon Nguyen]]></googleplay:author><itunes:block><![CDATA[Yes]]></itunes:block><item><title><![CDATA[Users are the Well]]></title><description><![CDATA[It can sometimes be frustrating and disheartening to deal with the day-to-day work of being a product manager.]]></description><link>https://www.product.work/p/users-are-the-well</link><guid isPermaLink="false">https://www.product.work/p/users-are-the-well</guid><dc:creator><![CDATA[Jon Nguyen]]></dc:creator><pubDate>Tue, 10 Aug 2021 07:18:31 GMT</pubDate><content:encoded><![CDATA[<p>It can sometimes be frustrating and disheartening to deal with the day-to-day work of being a product manager.  Any number of things can happen: people playing politics, shifts in strategy from the top, or perhaps unforeseen development problems.  While all of this stuff is part of the job, knowing that doesn&#8217;t make it easier.</p><p>One technique I&#8217;ve found to fortify myself against these difficulties is to talk to users.  Maybe it&#8217;s exploratory, open-ended user research to understand the pulse.  Or perhaps it&#8217;s more detailed research tied to a specific project.  As long as you&#8217;re talking to real people who use your product.</p><p>Talking to users helps in so many ways.  It reminds you why you&#8217;re doing the work, and who you&#8217;re doing it for.  It&#8217;s inspiring; how can you not come up with a bunch of new ideas when you see people enjoying or struggling with your product?  Often, your users feel a lot better about the state of the product than you do.  They use it for a reason, and it isn&#8217;t their job to view it with a critical eye, as it is yours.</p><p>In PM work, it&#8217;s easy to get lost in the kind of organizational maneuvering that&#8217;s required to get things done.  It&#8217;s the users who can bring you out of that silo and stay grounded in the real world.</p><p></p>]]></content:encoded></item></channel></rss>